1. What payment methods do you accept?
We accept major credit cards, such as Visa, Mastercard, and American Express. We also offer convenient payment options via PayPal and Apple Pay.
2. Do you offer international shipping?
Yes, we offer international shipping. Please check our shipping information page or contact our customer support team for more details.
3. Where do you ship from?
We ship from our Logistics Center In SANTORINI, Cyclades, Greece.
4. What is your return or exchange policy?
We have a hassle-free return and exchange policy. If you’re not completely satisfied with your purchase, you can return it within 14 days. Please review our return policy page for complete information. Remember, for hygiene reasons this excludes earrings.
5. Are returns free?
Returns are free for Greece only. Please check our Returns policy or contact our customer support team for more details.
6. How can I proceed with my return?
For returns please send your request to email@example.com along with the reason for withdrawal or contact our customer support team for more details.
7. How can I track my order?
You can track your order by logging into My Account or referring to your order dispatch email. Tracking details are available from the moment your order is dispatched from us to when it is signed for at its final destination.
8. Can I make changes or cancel my order after it has been placed?
Once an order is placed, any changes must be requested as soon as possible by contacting our customer support team. We will do our best to accommodate your request if the order has not yet shipped. You can always return your order. See our Returns policy for more.
9. How should I take care of my jewelry?
We provide detailed care instructions for each jewelry type on our website. Additionally, you can refer to our general jewelry care guide in the product care section for useful tips on keeping your jewelry looking beautiful.
10. How do I determine my ring size?
We recommend using our online ring size guide. Alternatively, you can visit a local jeweler to have your finger professionally measured. We can always ship a FREE ring sizer, under your request, with any order.